Refund policy

Returns for faulty, damaged or incorrect items

We accept return requests for items that are faulty, arrive damaged or destroyed, or are incorrect. We do not accept returns or exchanges because you changed your mind, no longer want the item, selected the wrong size or colour, or ordered the wrong item. Please check measurements, compatibility and product details before ordering.

Report a problem

Email ampototschnik24@gmail.com with your order number and a description of the issue. Photos of the item and packaging can help us assess what happened. Contact us as soon as you notice the issue. This request does not shorten any statutory claim period.

Return approval and instructions

Trend Crazy is your point of contact. Do not send an item to a supplier or an address shown on a shipping label without our return instructions. If a return is needed, we will provide the correct address and shipping arrangements. We will arrange an appropriate repair, replacement, refund or other remedy according to the issue and applicable law. Supplier restrictions do not override your legal rights.

Refunds

Approved refunds are issued to the original payment method unless otherwise agreed or required by law. We will confirm when a refund is processed; your payment provider controls when the credit appears. We will cover return costs and refund delivery charges where required by applicable law.

Your legal rights

Nothing in this policy limits rights or remedies under applicable consumer protection law, including for goods that are misdescribed or not supplied. If we cannot supply an item, we will refund amounts owed for the unfulfilled item. No substitution will be made without your agreement.